Please note that for security purposes phone calls and emails to Neptune may be recorded and monitored. Neptune will never contact you by phone or email requesting personal details or account information. If you receive such a request, please do not respond to it and notify us at


The Neptune website uses cookies and similar technologies. Cookies are a widely adopted method of helping site owners improve the efficiency of their websites and gain information about how their sites are being used. A cookie is a small file containing letters and numbers that works by enabling your web browser (e.g. Microsoft Internet Explorer) to remember certain information about your computer’s website use and to distinguish you from other visitors to a site.

The cookies that we use on our site can be categorised into the following four groups:

1. Cookies which aid navigation through the site and are essential for the site to work properly. These cookies expire at the end of your browser session (i.e. when you close Microsoft Internet Explorer).

2. ‘Analytical’ cookies which enable us to understand how visitors got to our site and use our site. This information helps us to improve the way our website works and to assist visitors in finding the content they need more quickly. Some of these cookies only exist in your current browser session whereas other cookies will last for a longer period, as they provide us with useful information about repeat visits to our site.

3. Cookies that improve visitor experience but are not essential for the site to work. On our site, we use this type of cookie for the ‘remember me’ function on our terms and conditions page. This helps regular visitors gain faster access to the content they are looking for as they do not need to accept the terms and conditions each time. This cookie will last on your browser for a month and is only dropped onto the browser after you have selected the ‘remember me’ option and have accepted our terms and conditions.

4. Third party cookies or similar technologies that allow us to provide you with advertisements on third party websites that may be more relevant to your interests. These cookies and similar technology will only be dropped once you have agreed to our terms and conditions and will exist on your browser past the end of your current session.

None of our cookies contain personal or confidential information and we will not attempt to identify you from this information. If you agree to our terms and conditions you accept our use of cookies and similar technologies. If you would like to refuse cookies, you can do so by altering the settings on your web browser. You can also clear your cookies at any time using the settings in your web browser.

Online Forms

This site contains online forms that allow us to collect personal information about you, such as name and email address, for the purposes of sending you information requested or answering queries. This information will be held by us in accordance with the Data Protection Act and will not be passed to third parties. It may, however, be used by us to inform you of other services and products offered by Neptune. If you would like to be removed from our database at any point, please contact us with your request at


Information submitted to us in a recruitment application will only be used in relation to the application. If your application is not successful we may keep your details on file for a period of up to one year in case a suitable position becomes available at a later date. If you would like to be removed from our database at any point, please contact us with your request at